What shall I do if my recharge had failed?

Bitkoyn top up requires a valid prepaid mobile number so, it is very rare that our transaction will fail. Make sure to double check the mobile number and the mobile operator is correct. However, if your mobile recharge had failed, you don’t need to worry we are here to assist you.

Please contact our Helpdesk quoting the invoice number, mobile number, operator and recharge amount.

We will get back to you as soon as possible.